FAQ
Women by Ramya offers high-quality diamonds based on the product collection. Each product page clearly specifies whether the diamond is natural or lab-grown.
Yes. Our diamond jewellery comes with an authenticity certificate from a recognized gemological laboratory or the manufacturer, depending on the product.
Yes. Our gold jewellery is BIS hallmarked as per applicable Indian standards, ensuring the purity and authenticity of the gold.
Yes. Our silver jewellery is crafted using certified silver that meets applicable quality standards.
We offer jewellery crafted in:
9K Gold
10K Gold
14K Gold
18K Gold
Sterling Silver (925)
Availability depends on the product design
We offer a range of beautiful gemstones, including precious and semi-precious stones, selected for their quality, beauty, and craftsmanship.
Yes. We offer customization services for selected designs.
You can customize:
Metal type
Diamond size
Gemstone selection
Ring size
Chain length
Personal engraving (selected products)
Customized jewellery generally takes 2–6 weeks, depending on the design and production schedule.
Yes.
Women by Ramya specializes in elegant, minimal, lightweight jewellery designed for everyday wear while maintaining premium quality.
You can refer to our Ring Size Guide or contact our customer support team for assistance.
Yes.
We ship across India using insured and trusted courier partners.
Yes.
International shipping is available to selected countries. Shipping charges, customs duties, and taxes may vary by destination.
We offer free shipping on eligible orders within India. Terms and conditions may apply
Yes.
Every order is securely packed and insured until it reaches you.
As most of our jewellery is made-to-order or customized, we generally do not accept returns or exchanges unless the product is damaged, defective, or incorrect upon delivery.
Please refer to our Return Policy for complete details.
We accept:
UPI
Credit Cards
Debit Cards
Net Banking
Wallets
Other secure online payment methods available at checkout
Yes.
All orders require 100% advance payment before production or dispatch.
Trust is the foundation of our brand.
We are committed to:
Genuine products
Certified diamonds
BIS hallmarked gold (where applicable)
Transparent pricing
Secure payments
Professional customer service
Quality craftsmanship
Women by Ramya focuses on timeless, minimal designs and works directly with trusted manufacturing partners. This enables us to offer certified, high-quality jewellery at honest and accessible prices without compromising on craftsmanship or authenticity.
Our philosophy is simple:
Every woman deserves to own beautiful, certified, high-quality jewellery.
We believe luxury should be elegant, authentic, transparent, and within reach.
Women by Ramya is committed to creating jewellery that celebrates confidence, love, milestones, and everyday beauty.
Women by Ramya
Real is Rare.
Luxury Within Reach.
These FAQs are ideal for your Shopify store and help answer common customer questions while reinforcing trust in your brand.
If you have other burning questions we weren’t able to address here, feel free to email.
Shipping
Our online store now offers free 3-5 day shipping for US domestic addresses only, regardless of what you order.
If you live in any of the 50 states and Puerto Rico, LIMNIA will deliver to you. Our pieces might take longer to get to you if you live in Alaska, Hawaii, and Puerto Rico, but they will get there.
Shipping to these states will take a bit longer. Expect about 12-16 days from the time of your order.
1) Ground: (5-8 days): Always free.
2) Expedited (2-3 days and available to the 48 contiguous states): $25
3) Overnight (1-2 days and available to the 48 contiguous states): $35
As soon as we receive your order, we will process it for shipment. All orders placed after 12 pm PT are processed the following day. Our UPS or Fedex courier will then pick it up from us and be on his way to bring the pieces to you. You will receive an email with tracking number as soon as it’s on its way.
Don’t worry! Sometimes, it takes a couple of days to update your shipment status. Email us at team@limnia.com and we will let you know where your package is.
Hate when that happens. But no worries! We will correct it for you if your purchase hasn’t shipped yet. Please email us at team@bijoux.com
Products
Each piece already has a lot of information on its product page, however, if you need to know more, email us at: team@bijoux.com.
You are not alone! We’ve tested our jewelry for nickel and lead and while it should be totally safe for you to wear, we cannot guarantee our products will not trigger an allergic reaction.
Returns & Exchanges
Sorry it didn’t work out. You can return your unused pieces within 14 days of receiving them. Just send us an email at team@bijoux.com.
To be eligible for a return, please ensure that the jewelry is in its original packaging and in perfect condition, that you have the proof of purchase and that you’ve obtained the shipping label from us. We reserve the right to refuse returns that do not meet the criteria.
We will refund you in full back to your original form of payment. However, please note that we will not refund any shipping charges you paid.
If you have any other questions about returning your pieces or have any second thoughts, email us at team@bijoux.com.
Refunds will take anywhere between 5-10 business days to appear back on your statement.
Oh no, we are so sorry about that. We will make it right for you. Please email us at: team@bijoux.com.
You can drop it off at any USPS collection box, USPS post office or any FedEx store.
Billing
We accept Visa, MasterCard, and American Express credit cards.
Your credit card will be charged as soon as your order is accepted and processed.
Not to worry, it happens to the best of us. Check the following:
Check that your card is not expired.
Double check the accuracy of your credit card’s billing details; such as the billing address and the security code (i.e. what you’ve entered into the checkout details).
Call your credit card issuer – they might’ve have stopped this payment from going through.
Order questions
Drop us an email at team@bijoux.com and we will update your order as soon as we can.
At any time, you can view your order status on your My Account page. This page will be updated as soon as possible, at two different stages: first, when your credit card is charged and again when your product is shipped.
We only accept one promo code at a time. We are sure that there will be other opportunities to use your promo code in the future.
